About the Role
The Opportunity
We are looking for a hands-on, systems-oriented Senior AI Agent Engineer to design, build, and maintain intelligent agents that drive automation and business impact across the enterprise. This role is responsible for the full lifecycle of agent development — from design to versioning, orchestration, and continuous learning.
You'll contribute directly to scaling our AI strategy by engineering reusable components, optimizing agent workflows, and ensuring real-world performance in production environments.
What You'll Do
Agent Development
• Build and fine-tune specialized AI agents for targeted customer experience use cases such as discovery, support, and lead qualification
• Implement prompt engineering strategies, memory handling, resource management and tool-calling integrations
Multi-Agent Communication
• Adopt agent-to-agent communication protocols and handoff mechanisms to enable cooperative task execution and delegation
• Build orchestrated workflows across agents using frameworks like LangChain, AutoGen, or Semantic Kernel
Templates & Reusability
• Create reusable agent templates and modular components to accelerate deployment across business units
• Build plug-and-play configurations for domain-specific requirements
Lifecycle Management & Monitoring
• Track and improve conversation quality, task success rate, user satisfaction, and performance metrics
• Automate monitoring of agent behavior using observability tools (e.g., Arize, LangSmith, custom dashboards)
Continuous Improvement
• Implement learning workflows, including human-in-the-loop feedback and automatic retraining
• Refine prompts and model behavior through structured experimentation and feedback loops
Maintenance & Governance
• Handle knowledge base updates, drift detection, performance degradation, and integration of new business logic
• Ensure agents stay aligned with evolving enterprise data sources and compliance requirements
Deployment
• Manage agent versioning, testing pipelines (unit, regression, UX), and controlled rollout processes
• Collaborate with DevOps, QA, and infrastructure teams to ensure scalable deployments
What You Need To Succeed
• 3–5+ years of experience in AI/ML engineering, NLP systems, or backend development
• Strong proficiency with LLM frameworks (e.g., OpenAI APIs, LangChain, RAG pipelines)
• Experience building conversational agents or workflow bots in production environments
• Familiarity with cloud platforms (AWS/GCP/Azure), REST APIs, Python, and containerization (Docker, K8s)
• Comfort with prompt design, vector databases, and memory handling strategies
Preferred Qualifications
• Experience with multi-agent frameworks or agent orchestration systems
• Familiarity with observability tools, data labeling workflows, or synthetic data generation
• Background in conversational design or dialogue management systems
• Degree in Computer Science, Data Science, Engineering, or a related field
About Adobe
Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe's industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.
Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We're on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.
Let's Adobe together
At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.
Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.
Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015.
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