AI Engineer II - Agentic AI

Job Description At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues. The Technology organization enables and accelerates the company's growth strategies, delivering global capabilities and services in support of Amex's customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights. At American Express, AI is reshaping the future of commerce and redefining the experiences our commercial customers and card members expect. Within Amex Technology, we are building platforms, products, and governance that enable agentic AI systems to operate responsibly and at scale across the enterprise. Our focus is on agentic AI development: designing intelligent, adaptive systems that can plan, reason, and act across complex workflows with appropriate levels of autonomy. These systems power autonomous workflows, decision support, and customer-facing experiences—while meeting the high standards for security, explainability, reliability, and compliance required in financial services. We partner closely with product, design, and business teams to deliver agentic capabilities that reduce operational friction, improve decision-making, and transform how customers interact, transact, and grow. The Role As an AI Engineer II – Agentic AI, you will be a hands-on builder contributing to the development of production agentic AI systems that operate on real financial data and serve real customers. You will work alongside experienced engineers, product managers, and designers to design, build, and ship AI-powered features, while learning how to operate within a regulated, customer-facing environment. This role offers strong mentorship and opportunities to grow your technical depth in LLMs, agentic systems, and production AI engineering. This is not a research-only role. You will write production code, contribute to system design discussions, and help operate what you build after launch, with support and guidance from more senior engineers. What You'll Do • Contribute to the design and implementation of LLM-powered and agentic product features. • Build and extend agentic AI workflows that reason over context, call tools, and perform actions under guidance from senior engineers. • Help implement and maintain retrieval-augmented generation (RAG) pipelines over financial data, with an emphasis on correctness and safety. • Contribute to shared AI infrastructure such as LLM services, orchestration components, and evaluation or monitoring tooling. • Participate in operating AI systems in production, including monitoring, debugging, and improving reliability and performance. • Collaborate closely with product and design partners, learning to translate customer needs into technical solutions. Technical Environment We don't hire to a narrow checklist, but candidates should be excited to grow in a modern, enterprise-scale engineering environment with a focus on agentic AI. Core engineering stack • Languages: Python, Go, TypeScript • Cloud and infrastructure: AWS and/or GCP, Kubernetes • APIs and services: REST, gRPC • Distributed systems: event-driven architectures, including Kafka Agentic AI and ML • Commercial and open-source LLMs integrated into agentic workflows • Tooling for agent orchestration, retrieval-augmented generation, vector storage, and evaluation • Schema validation and structured data handling AI-assisted development • Use of AI-assisted and agentic development tools for design, implementation, testing, debugging, and refactoring • Learning how to apply these tools responsibly while maintaining product