Ai Developer (Servicenow EXP) (Remote W2)

Job Description We are seeking a skilled and innovative AI Developer with experience in AI-enabled delivery, testing, platform configuration, and ServiceNow technologies. The ideal candidate will contribute to the development and enhancement of AI Agent products while supporting testing, troubleshooting, and quality-focused initiatives in a fast-paced, pilot-driven environment. Key Responsibilities Contribute to the development, enhancement, and optimization of AI Agent products, including: Technical Design Agents Configuration (Config) Agents AI Testing and Quality-focused Agents Support refinement of AI agent logic, prompts, workflows, and behaviors to improve accuracy, usability, and reliability. Participate in AI-enabled delivery, configuration, testing, and quality assurance practices. Perform smoke testing, peer reviews, troubleshooting, and issue resolution for AI-driven solutions and platform configurations. Collaborate with cross-functional global teams across EMEA, APAC, and AMS regions in an agile and pilot-driven environment. Assist in documenting technical processes, configurations, testing procedures, and solution enhancements. Support platform configuration activities and contribute to technical design discussions. Work closely with developers, architects, QA teams, and business stakeholders to ensure successful AI solution delivery. Continuously identify opportunities for process improvements and automation using AI technologies. Required Skills Strong experience in AI Development and AI-enabled delivery practices Experience with ServiceNow platform and platform configuration concepts Knowledge of testing methodologies, smoke testing, and quality assurance processes Strong troubleshooting and technical problem-solving skills Experience performing peer reviews and validating technical deliverables Strong documentation and communication skills Ability to work collaboratively across distributed global teams Familiarity with AI agent development, prompt engineering, and workflow optimization Understanding of technical design concepts and enterprise application development Preferred Skills Exposure to AI Cloud Architecture and AI solution development Experience with AI Testing and Quality Automation Familiarity with Agile/Scrum delivery methodologies Knowledge of enterprise workflow automation and ServiceNow ecosystem Experience working in pilot-driven or innovation-focused environments Experience Required 8–10 years of overall IT experience Strong experience in AI Development and ServiceNow-related technologies Primary Skill ServiceNow Additional Preferred Skills AI/ML Concepts Prompt Engineering Cloud AI Platforms Technical Documentation Enterprise Application Support Automation & Testing Tools