User Experience Designer

JOB DESCRIPTION - remote - 6 month contract to hire - 35-40/hr (conversion around 80k/year)An Insight Global client is looking for a UX Designer to join our client's Office of the CIO team, reporting to the senior Director of Business Operations. In this pivotal role, you will design intuitive, accessible experiences for a variety of internal products and platforms, including both custom-built tools and enhancements to existing solutions such as workflow applications, dashboards, collaboration platforms, and enterprise systems. You will own the user-centered design lifecycle end to end from discovery research and problem framing, to low- and high-fidelity prototyping, to usability testing and iteration. Collaborating closely with IT Product Owners, Technical Project Managers, Architects, and Development teams working with AI-assisted "vibe coding" tools, you will turn complex enterprise workflows into simple, usable interfaces that help our employees work smarter and faster. Responsibilities include: • Design UX patterns and guardrails for an AI-accelerated front-end environment, partnering with IT Product Owners and AI/architecture teams so "vibe-coded" UIs are consistent, usable, and on-brand • Review, refine, and correct UIs generated by AI-assisted "vibe coding" tools, defining experience-level UX and accessibility acceptance criteria so AI-generated interfaces can be reliably tested and improved • Lead end-to-end UX for internal tools (portals, request flows, catalogs, dashboards, SharePoint/M365 experiences) from discovery through delivery • Map user journeys, information architecture, and interaction patterns that simplify complex IT and business workflows • Translate business and process requirements into task flows, wireframes, low- and high-fidelity prototypes, and responsive UI designs • Create and maintain clear UX deliverables (wireframes, mockups, interactive prototypes, specs) that document states, behaviors, and edge cases • Collaborate with IT Product Owners, TPMs, and Architects to clarify problems, define success metrics, and align UX with IT standards and value streams • Break UX work into stories and features with clear acceptance criteria that development teams can execute • Apply and extend design systems, components, and patterns to keep internal tools visually consistent and scalable • Conduct lightweight user research and usability testing with internal stakeholders; use analytics and feedback to iterate on workflows and drive measurable improvements REQUIRED SKILLS AND EXPERIENCE • 3+ years as a UX/UI, Product, or Interaction Designer for web apps, admin consoles, or complex enterprise workflows; internal business systems (ITSM, CRM, ERP, HRIS, etc.) strongly preferred • Experience collaborating with engineers using AI-assisted or "vibe coding" tools, including designing reusable UX patterns and guardrails, and systematically reviewing AI-generated UIs for interaction quality, visual consistency, and accessibility • Strong interaction design skills: mapping journeys, workflows, interaction models, including exception paths and edge cases in B2B/internal IT ecosystems • Demonstrated application of UX principles, heuristics, and Gestalt laws to design data-heavy, workflow-centric experiences with measurable outcomes • Hands-on experience with user-centered research (stakeholder interviews, task analysis, prototyping, usability testing) and lightweight, iterative methods for internal audiences • Proficiency in Figma (preferred) for wireframing, prototyping, and documentation; comfort with FigJam or similar tools for mapping and ideation; experience with design systems • Deep understanding of usability, interaction design, responsive layouts across enterprise device ranges, and accessibility best practices (WCAG, color contrast, keyboard navigation) for dense admin UIs • Experience working in agile product teams and effectively communicating design rationale and trade-offs to technical and non-technical stakeholders across IT and business • Bachelor's degree in Design, HCI, Human-Centered Computing, Human Factors, or related field (or equivalent experience), plus a portfolio featuring at least two end-to-end, data-heavy or workflow-centric applications