Instructional Designer

We are seeking an experienced Instructional Designer - Operations to lead the development of innovative, digital-first learning experiences for a large-scale operations environment. This opportunity is ideal for a forward-thinking learning professional who combines instructional design expertise with emerging technologies, AI, and interactive content development. The ideal candidate will bring a modern approach to learning and development, creating engaging, measurable learning experiences that drive employee performance and operational excellence. Instructional Design OperationsLocation: 100% Remote (EST/CST only)Duration: 6-Month Contract (Potential Extension) Key ResponsibilitiesDigital Learning Design & Development • Design and develop engaging digital learning programs, including e-learning modules, simulations, webinars, videos, assessments, and self-paced learning experiences. • Build advanced learning solutions using Articulate Storyline 360, Adobe Captivate, SCORM Cloud, JavaScript extensions, xAPI, and cmi5. • Create reusable templates, standards, and learning assets to support scalable content development. • Develop multimedia learning content, including graphics, videos, exercises, and interactive scenarios.Learning Strategy & Innovation • Establish and lead a Learning Experience Design Center of Excellence (COE). • Define instructional design standards, methodologies, and best practices. • Collaborate with cross-functional stakeholders to align learning initiatives with business objectives and performance outcom • Utilize AI and emerging technologies to enhance learner engagement and modernize learning experiences. • Ensure accessibility compliance and LMS compatibility across all learning solutions.Continuous Improvement & Analytics • Evaluate learning effectiveness through analytics, reporting, and assessment methodologies. • Develop and track key learning performance indicators. • Implement feedback mechanisms to continuously improve learning content and learner experiences. • Maintain governance processes for content updates, quality assurance, and optimization. Required Qualifications • 5+ years of experience designing and developing digital learning and training programs. • Expertise with Articulate Storyline 360, Adobe Captivate, and SCORM Cloud. • Strong experience creating interactive learning experiences and multimedia-based training solutions. • Knowledge of xAPI, cmi5, LMS platforms, and modern learning technologies. • Experience leveraging AI tools and emerging technologies within learning and development environments. • Familiarity with JavaScript and advanced interactive learning development techniques. • Strong analytical, problem-solving, and data-driven decision-making skills. • Excellent communication, collaboration, and stakeholder management abilities. Preferred Qualifications • Experience supporting large-scale operations organizations. • Experience developing learning programs for educator-facing, customer support, or service-oriented teams. • Knowledge of accessibility standards and ADA-compliant instructional design practices. • Experience with Blender or other advanced multimedia development tools.