Supply & Logistics Coordinator

About Nabu Casa Nabu Casa is the organisation behind Home Assistant, the world's largest free and open-source smart home platform used by over two million households. We were founded to ensure the project's sustainability, and in 2024, we partnered with the Open Home Foundation to protect and promote a wide range of open-source initiatives. Our guiding principles—privacy, choice, and sustainability—are embedded in everything we do, from our architecture to our community. We are a profitable company with no external investors. Our funding comes directly from users who subscribe to Home Assistant Cloud and purchase Home Assistant hardware, ensuring our only stakeholders are our employees and our users. We also support other open-source projects, including those focused on hardware, standards, and voice technology. The Role Nabu Casa is looking for a Supply Chain Coordinator to own the flow of our hardware products — from manufacturers to distributors, and ultimately to the homes of the people running Home Assistant. As the official provider of Home Assistant hardware, we ship to a passionate global community, and this role is central to keeping that operation running reliably. You'll own the day-to-day: purchase orders, manufacturer coordination, logistics, distributor support, inventory, and RMA handling — and you'll be the person who turns how we do these things into documented, repeatable processes. As part of our continued commercial growth, we are expanding the Commercial team with several key hires that will help shape the next phase of Nabu Casa’s global operations and partner ecosystem. This role will play an important part in supporting and scaling our international hardware operations across regions and distribution channels. We're hiring because we're growing fast and need someone to take full ownership so the work scales with us. You'll have real autonomy from day one: if a shipment is delayed, a distributor has an urgent issue, or stock needs to be allocated across regions, you take it and drive it to resolution. You'll work closely with our Global Channel Manager, Hardware team, and Finance team, and directly with manufacturers, distributors, and logistics partners. You'll be part of the Commercial team and report to our VP Commercial, based in Norway. Why this role, and why now You'll own a function, not a queue. This is a step up for someone who has coordinated logistics or supply chain inside a more structured company and is ready to run the whole thing themselves. Success looks like the supply chain operating well without anyone above you in the daily detail. You'll build the structure, not just maintain it. We're small and deliberately light on process. You'll bring the good practices you've seen elsewhere, document them as SOPs, and shape how this function works as the company scales. It's operational and strategic. Beyond running the day-to-day, you'll analyse forecast data to decide when and how much to order, and use modern tools — including AI-assisted workflows — to do it well. AI works for you here. We invest in AI to support our people, not replace them. Stable and mission-driven. Profitable, no investors, funded by the community we serve. You're building something that lands in millions of real homes. What You'll Do Own the end-to-end flow of hardware products from manufacturers to distributors across multiple regionsPlace and manage manufacturer purchase orders and track them through to deliveryCoordinate directly with manufacturers on lead times, production schedules, shipment planning, and day-to-day issuesSupport distributors with back-office tasks: order coordination, delivery updates, and issue resolutionManage order flow, inventory updates, and data in NetSuiteHandle partial deliveries, stock allocation decisions, and inventory coordination across regionsCoordinate global logistics with freight forwarders and logistics partnersRun the RMA process end to end, including coordination, root-cause tracking, and reconciliation with manufacturersAnalyse forecast data and inventory levels to support purchasing decisions on when and how much to orderCreate and maintain standard operating procedures and supply chain documentationIdentify bottlenecks and continuously improve the supply chain as the company scalesWork cross-functionally with the Hardware, Commercial, and Finance teams to keep everything aligned What You Need To Have 4+ years in supply chain, logistics, purchasing, or operations, with direct, hands-on ownership of the workDirect experience coordinating with manufacturers — placing and managing purchase orders, and working with them on lead times and production schedules. Experience with factories in China (or elsewhere in Asia) is strongly preferredCultural fluency communicating with international manufacturing partners, particularly in Asia — you understand professional norms and know when directness or informality is and isn't appropria