Chief Solutions Officer (CSO)

Position: Chief Solutions Officer (CSO) Location: United States (Remote) Employment Type: Full-Time Reporting Line: CEO About Us:Narwal is an AI-powered, data-led, outcome focused solutions provider helping Fortune 500 and enterprise clients across AI, Data, and Quality Engineering. Recognized on the Inc. 5000 and as a Great Place to Work, Narwal combines deep engineering expertise with proprietary AI accelerators to deliver measurable business outcomes at scale. Why Narwal?Join Narwal's executive leadership team at a pivotal stage of growth. This role offers the opportunity to shape the company's solutions strategy, innovation agenda, and future capabilities while driving meaningful impact across customers, teams, and the business. Role Overview:The Chief Solutions Officer (CSO) will lead Narwal's global Solutions organization, including Solution Experts, Solution Architects, Domain Experts, Practice Heads, and strategic pre-sales teams. The role is responsible for enterprise solutioning, offerings, reusable IP, accelerators, innovation, and AI-powered transformation initiatives that strengthen Narwal's market position and growth. The CSO will own enterprise-wide solution strategy, proposal governance, GTM enablement, analyst alignment, capability orchestration, and solution maturity across Narwal's AI, Data, Quality Engineering, Digital Engineering, and AI-powered application ecosystems. Operating at the intersection of business strategy, customer transformation, AI-powered innovation, and enterprise architecture, this leader will build scalable, outcome-focused solutions that align customer priorities with Narwal's long-term growth vision. Key Responsibilities: Strategic Solution Leadership • Define and execute Narwal's enterprise-wide solutions strategy aligned to business growth objectives, customer transformation goals, and long-term scalability plans. • Build integrated business solutions across AI, Data, Quality Engineering, Digital Engineering, cloud, automation, AI-powered applications, and enterprise modernization programs. • Lead the evolution of Narwal's offerings, reusable solution frameworks, accelerators, and AI-powered transformation capabilities. • Partner closely with the CEO and executive leadership team on strategic growth, market positioning, offerings evolution, and organizational transformation initiatives. • Build a future-ready Solutions organization that leverages AI-first engineering, GenAI, agentic AI, modern data platforms, cloud ecosystems, and emerging technologies to deliver differentiated business outcomes faster and more efficiently than traditional services models. • Orchestrate the complementary strengths of the practices (depth in AI & Data and QE & Digital), the Solution Experts (breadth across all technologies), and the Domain Experts (industry) into one integrated solution per pursuit. Enterprise Solutioning & Strategic Pursuits • Lead enterprise-wide solutioning across large transformation opportunities and complex customer engagements. • Drive integrated solution design across AI, Data, Quality Engineering, cloud-native modernization, intelligent automation, analytics, and enterprise transformation ecosystems. • Own solution governance across proposals, strategic pursuits, commercial alignment, technical solution integrity, delivery feasibility, and transformation outcomes. • Lead strategic customer workshops, executive presentations, transformation discussions, proposal reviews, and solution strategy sessions. • Shape winning strategies for complex enterprise pursuits by aligning customer business goals with differentiated Narwal capabilities and transformation outcomes. • Ensure seamless collaboration between Growth, Solutions, Delivery, Practice, PMO, and Customer Leadership teams throughout the customer lifecycle. • Own Narwal's proposal and pre-sales operating model, ensuring fast turnaround, high-quality submissions, consistent standards, and superior win rates. Offerings, Innovation & Reusable Accelerators • Own the strategy and roadmap for Narwal's solution offerings, reusable accelerators, frameworks, implementation playbooks, and AI-powered solution assets. • Drive creation of reusable IP, AI-enabled accelerators, solution blueprints, reference architectures, and integrated transformation frameworks. • Lead innovation initiatives across AI/ML, GenAI, enterprise automation, intelligent analytics, modern data platforms, quality engineering, and cloud ecosystems. • Ensure Narwal's solutions remain modern, differentiated, scalable, and aligned to evolving market trends and customer needs. • Track market, technology, and industry trends, competitor moves and translate them into Narwal's portfolio and solution strategy. • Promote adoption of AI-powered solution engineering, intelligent proposal generation, reusable architecture patterns, and automation-led transformation models. GTM Enablement & Market Positioning • Partner closely with Growth leadership to st