IT Operations Engineer

Who We Are Our mission is to make the world programmable. Sight is one of the key ways we understand the world, and soon this will be true for the software we use, too. We're building the tools, community, and resources needed to make the world programmable with artificial intelligence. Roboflow simplifies building and using computer vision models. Today, over 1M+ developers, including those from half the Fortune 100, use Roboflow's machine learning open source and hosted tools. That includes counting cells to accelerate cancer research, improving construction site safety, digitizing floor plans, preserving coral reef populations, guiding drone flight, and much more. Roboflow is supported by great customers and investors, having raised over 63 million from Y Combinator, Google Ventures, Craft Ventures, Sam Altman, Lachy Groom, amongst other leading software investors. Roboflowers love building great things with passionate teammates. We value ownership, accountability, and a bias toward action, whether it's a big initiative or a small fix. You're naturally curious, hands-on with new tech, and prefer to show your work over talking about it. Many of us have founder mindsets and thrive in Roboflow's high-autonomy environment. What We're Looking For Primarily, you like to make great things with passionate colleagues. You are someone that likes to own outcomes, not only inputs. You're motivated by having responsibility and accountability. You're eager to 'do the work,' big and small. This role suits someone who has run IT at a startup, likes automating repetitive work away, and wants real ownership rather than a ticket queue. What You'll Do As our IT Operations Engineer, you'll own corporate IT end to end: identity, devices, SaaS, and the employee lifecycle from first day to last. You'll own how Roboflowers get set up, stay productive, and get offboarded cleanly. We serve some of the world's largest enterprise companies like Rivian, Pella, Chobani and BNSF, so smooth and secure IT is a shared priority across the company. You'll be the second member of our IT and security function, working alongside our first Security & Automation Engineer as part of our Infrastructure organization. They'll own the security program and audits, and you support it with the day-to-day controls and evidence. Skillset Required: • 3-5 years in IT operations or systems administration, including at least 1-2 years at a startup or small, fast-moving team • Hands-on admin experience with Okta or a similar SSO provider (Microsoft Entra ID, OneLogin, JumpCloud) • Proven macOS fleet management with an MDM (Kandji, Mosyle, Jamf, Intune, or similar) • Google Workspace administration • Scripting ability (Python, Bash, or similar) and a habit of automating repeated tasks • Clear written communication; you document as you go Nice to have: • Supported a SOC 2, HIPAA, or ISO 27001 audit, or used a compliance platform like Secureframe, Vanta, or Drata • Okta Workflows or other no-code automation tools • Linux familiarity and basic GCP or AWS IAM • Experience supporting a remote team across time zones What this role is not: • Not Windows administration: we run macOS and Linux • Not traditional enterprise networking: we're cloud-first with minimal on-prem infrastructure beyond our office hubs A Glimpse of Your Work Identity and access: • Administer Okta (or our SSO provider): app integrations, groups, provisioning and deprovisioning, and MFA policy • Run access requests and periodic access reviews across Google Workspace, Slack, GitHub, GCP, and our other SaaS tools Devices: • Own our macOS fleet through MDM: enrollment, configuration profiles, OS and app patching, and encryption • Handle laptop procurement, shipping, inventory, and recovery for a distributed team across the US and Europe Employee lifecycle and support: • Own onboarding and offboarding end to end, so new hires are productive on day one and departures are fully closed out the same day • Be the go-to person for hardware, software, and account issues, and turn recurring questions into docs or self-serve fixes • Support office IT (Wi-Fi, conference rooms, printers) at our New York and San Francisco hubs Automation: • Script and automate repetitive IT work (for example, onboarding workflows, provisioning, and device compliance checks) using tools like Python, shell scripts, Okta Workflows, or HRIS integrations • Keep IT procedures, runbooks, and the asset inventory current SaaS and vendors: • Manage the SaaS stack: licenses, renewals, spend, and removing unused seats • Evaluate new tools and vendors with the Security & Automation Engineer Security and compliance support: • Keep IT controls healthy day to day (device compliance, access reviews, offboarding checks) and follow up on exceptions • Collect and organize audit evidence for SOC 2 Type 2, HIPAA, and future frameworks • Help roll out security awareness training an