Sr. Content Developer

Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale. Working at Samsara means you'll help define the future of physical operations and be on a team that's shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you'll have the autonomy and support to make an impact as we build for the long term. About the role: Have you built something with AI that changed how your team works? Maybe it's an agentic workflow that runs a process from start to finish, or an automation that fixed an operational problem nobody else could solve. We're looking for a senior builder who already works this way and is ready to do it at scale. You'll own projects in our AI-native knowledge framework. You'll work with subject matter experts and peers to create customer documentation and to design the systems that produce it. Experience in technical writing or content development helps, but your track record of building with AI matters most. You should apply if: • You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely. • You are the architect of your own career: If you put in the work, this role won't be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment. • You're energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers. • You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. Learn more about what we value at Samsara. In this role, you will: • Design and build AI-powered workflows that change how we create, review, and maintain knowledge content. Examples include agentic pipelines that draft articles from product release information, or automations that flag outdated content. • Find operational problems across the knowledge program and solve them with AI, from intake and routing to quality checks and SME review. • Own projects on the content operations roadmap from scoping through delivery, including timelines, dependencies, and stakeholder updates. • Set and improve the processes and standards the team uses to develop knowledge, and make sure they work well with our AI tools. • Track KPIs on how well our knowledge content performs, share what you learn, and use the data to decide what to build or fix next. • Work with subject matter experts and peers to create and maintain accurate customer documentation. Minimum requirements for this role: • Bachelor's degree or equivalent experience • 6+ years of professional experience in operations, program management, knowledge management, technical writing, content development, learning and development, or a related field • Hands-on experience building AI solutions to operational problems, such as agentic workflows, multi-step automations, or AI tools connected to other systems. You can walk us through what you built, why you built it, and what changed as a result • Experience owning projects from start to finish, including scoping, timelines, dependencies, and coordination across teams • Experience creating or maintaining technical content, such as documentation, training materials, or knowledge base articles • A track record of spotting problems and solving them without detailed direction • Clear communication with cross-functional partners and stakeholders at every level An ideal candidate also has: • Experience connecting AI tools to other systems through APIs, automation platforms, or MCP servers • Experience structuring content so AI systems can retrieve and use it accurately • Proficiency in Jira and experience working in Agile/Scrum environments • Experience with Confluence and Zendesk, or similar knowledge and support platforms • Experience querying data and building dashboards, ideally in Databricks or with SQL • A backg