Software Architect - Enterprise AI

Who we are At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio's next Software Architect, Enterprise AI (L6) About the job This position is needed to define and drive the vision, software architecture, and establish the AI/ML platforms across all of our business functions internally at Twilio. Our charter and remit has expanded to cover all of the business teams companywide, including Marketing, Sales, Customer Support & Global Operations, along with our corporate functions, including HR/People, Finance, Legal, Security & Privacy. This role requires a deep understanding of AI/ML platforms, full-stack software architecture, a strategic system design mindset, and the ability to drive innovation and efficiency across the organization. The AI/ML Software Architect position will serve as a key technical leader in our Enterprise AI Engineering group, and s/he will provide architectural guidance globally, across our U.S., Canada, Colombia, and India teams. You will be responsible for shaping our long-term technical vision, establishing architectural standards and guardrails, and establishing our best practices for the modern AI-Assisted SDLC practice. You will drive cross-organizational initiatives, solve complex and ambiguous technical challenges, and partner with other Cross-BU Software Architects to elevate the technical standard for Twilio company-wide. You will be responsible for guiding technical blueprints, mentoring developers, and partnering with program managers, designers, full stack developers, and AI/ML engineers to set our team up for long-term success. The ideal candidate should have experience across the software lifecycle from architecture, design, development, deployment and maintenance of modern, cloud applications. This is an opportunity to be an integral leader of a fast-growing engineering team, and shape the future of how Twilio works This leadership role requires a range of technical expertise in full-stack software architecture, LLM and Agentic Applications, and ability to drive effective stakeholder collaboration and present work with executive leadership. To succeed in this role, you will have a strong sense of ownership for our engineering products, and possess a deep technical background to develop constant growth and innovation. This is an opportunity to be the key leader of a fast-growing team, and shape the future of how Twilio works for internal Twilions and customers alike. Responsibilities In this role, you'll: • Establish and model a high-performance culture of our Software Engineering team. • Grow and mentor senior technical leaders, building a durable culture of engineering excellence. • Lead architecture for the Enterprise AI engineering platform and products, ensuring consistency and quality through cross-product reviews and shared standards. • Partner closely with product, engineering, and executive partners to shape where we're headed. • Own the most complex engineering problems at enterprise scale. • Present to executive leadership on our AI Engineering plans and deliverables. • Cross-functional Collaboration: Work across different verticals (Support, Sales, Marketing, Operations, etc.) to ideate, develop, and implement new AI/ML solutions that drive business growth. • Cultivate a team of builders and owners that collaborate, grow and continuously improve together. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: • 15+ years of experience designing and scaling distributed systems and platforms. • Demonstrated ability to set technical vision and strategy at an enterprise or company-wide level. • Expertise in system design, reliability, scalability, security, and cost optimization for