About the Role
At Genpact, we don't just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Role: Forward Deployed Engineer, Applied AILocation- Remote- East coast- hired talent will be supporting US (Bay Area); Kosovo and India
About the RoleAs a Forward Deployed Engineer (FDE) on Genpact's Applied AI team, you will embed directly with our most strategic enterprise customers to ship production AI applications that solve real business problems. You will spend most of your week in Claude Code and at the client, turning ambiguous business problems into working software — often within days, not months.This is the role at the front line of how the world's largest companies actually adopt AI. You will own a workstream end-to-end: sitting with client teams to understand their workflows, designing the solution, building it, demoing it, and getting it into production. You will collaborate closely with Anthropic, our other AI partners, and Genpact's industry and delivery teams to make sure what you build lasts after you leave.We expect our FDEs to operate autonomously, thrive in ambiguity, and represent Genpact at the highest level inside customer environments.
Location and TravelUS-based with hybrid working model. 25–50% travel to client sites and Genpact delivery centers.
What You Will Do
• Work inside customer systems to build production applications with Claude and other frontier models, making sure they meet real customer requirements.
• Deliver technical artifacts: agentic workflows, MCP servers, sub-agents, agent skills, evaluation harnesses, and the integrations that wire them into the client's stack.
• Own a workstream end-to-end — discovery, architecture, build, demo, handoff. Make trade-offs between scope, speed, and quality in real time.
• Co-design solutions with client stakeholders at the Director and VP level. Sit in the client's room, take direction, and turn it into shipped code by the end of the day.
• Provide white-glove deployment support inside enterprise environments. Be the person the client trusts when something has to work.
• Identify and codify repeatable deployment patterns. Contribute reusable assets — code, prompts, skills, runbooks, reference implementations — back to the Genpact Applied AI practice.
• Stay current with the latest in LLM capabilities, agent frameworks, and the AI product development stack. Bring field insights back to our product and partner teams.What We Are Looking For
• 4+ years in a technical, customer-facing role — Forward Deployed Engineer, Solutions Engineer, Solutions Architect, or software engineer with consulting experience. Former technical founders are strongly encouraged to apply.
• Daily, hands-on working fluency with Claude (or a comparable frontier LLM) as a build tool — not as a chatbot. You use it to ship every day.
• Production experience with LLMs: advanced prompt engineering, agent development, evaluation frameworks, and deployment at scale.
• Strong programming skills in Python and, ideally, one or more of TypeScript, JavaScript, Java, or SQL. Experience shipping production applications.
• Track record of shipping something a customer or end-user actually paid for, used, or measured — a product, an internal tool, a notable open-source project, or a demo that closed a deal.
• Can hold your own in a client conversation with senior stakeholders. You do not need a PM to translate.
• High agency — comfortable navigating ambiguity in complex organizations and turning vague business problems into concrete technical plans.
• High cooperation mindset — you can balance competing priorities across customer teams, Genpact delivery, and partners with integrity.Bonus
• Domain depth in a regulated industry: life sciences, financial services, healthcare, insurance.
• Hands-on experience with MCP, agent frameworks (Claude Code, Cursor, LangGraph, etc.), evaluation tooling, or LLM observability.
• Background in a top-tier product, startup, fronti