AI Engineer

What Makes Us Stand Out: Granum is the leading software company devoted to serving landscapers and arborists across North America, providing intuitive, industry-specific solutions designed to help them improve and grow their businesses while impressing their customers. Granum brings together three of the most trusted software names in the industry — LMN, SingleOps, and Greenius — into one powerful software ecosystem. More than just a software company, Granum works alongside its clients to implement systems for estimating, scheduling, crew training, invoicing, and payments, blending technology with hands-on onboarding and human support. The company's mission is to help industry professionals unlock their potential and achieve their most important goals, all united by the belief that its clients' success is not just a milestone, but a shared mission. As a team, we're on a mission to reshape an age-old industry, and we're looking for people who thrive on challenging and meaningful work. Our environment is highly collaborative, innovative, and supportive, with a shared commitment to having fun while making an impact. We live by our core values: We Before Me, Bias to Act, The Extra 1%, Accountable to Outcomes, Unconditional Transparency, and Forgiveness. If this resonates with you, we'd love to meet you and explore how you can help us build the future of the green industry! Our culture and growth has been recognized with multiple awards, it's a great time to join! • Comparably 2024 #23/100 Best (small/ medium sized companies) Leadership Teams • Comparably 2024 #63/75 (small/ medium sized companies) Happiest Employees • #9 Atlanta Business Chronicle's 2024 Best Places to Work (Our second year in a row!) • #6 of Built In's 2024 Best Places to Work: Top 50 start-ups in Atlanta (Our second year in a row!) • Inc Magazine's 2023 Best Places to Work • Inc. 5000: #131 of 2024 Southeast Regional America's Fastest Growing Companies. (Our third year in a row!) • Inc 5000 America's fastest-growing private companies (Our third year in a row!) • Certified Great Place to Work Canada 2024 The Role As an AI Engineer, you'll be foundational in creating the next stage of our product's evolution. At Granum, we measure engineering success by customer outcomes, not just pull requests. You'll join the AI Platforms pod, a team uniquely positioned at the intersection of product innovation and organizational transformation. Your work will be dual-track: fueling the evolution of the customer experience through intelligent features while simultaneously architecting the frameworks that enable AI-driven capabilities across the company. Outcomes You'll Drive • The Agentic Leap: Design and deploy autonomous AI agents that go beyond simple prompts to take action, complete tasks, and operate as a workforce multiplier for our customers. • Cross-Pod Enablement: Architect the internal tooling and shared patterns that empower every engineering pod to seamlessly integrate AI into their specific domains and leverage AI-assisted development workflows. • Intelligent Integration: Implement and optimize robust LLM orchestration systems using our proprietary industry data to provide the intelligent foundation our product pods draft off of. • Technical Excellence: Contribute to the full AI/ML lifecycle, from model evaluation to deployment, ensuring our domain knowledge is protected by high-quality, production-ready features. We're looking for... A pragmatic, product-minded engineer who thrives at the nexus of real customer problems and fast-paced engineering. Required Experience: • 6+ years of software engineering experience with at least one year building with AI models. • Strong Programming Skills: Proficiency in .NET/C# and Python within an established codebase. • Collaborative Enabler: An engineer who excels at translating complex AI concepts into actionable patterns for others and enjoys mentoring cross-functional peers to elevate the entire organization's AI fluency. • AI Tooling: Hands-on experience with LLMs like GPT or Claude and orchestration frameworks such as LangChain or LlamaIndex. • Data Architecture: Experience with vector databases (e.g., Pinecone, Chroma), embedding techniques, and RAG. • Ownership: Proven ability to take complex AI features from ideation to production. Nice-to-Haves: • Experience building AI Agents and autonomous agentic workflows. • Familiarity with Snowflake Cortex or LaunchDarkly AI Configs. Compensation: • Canada-based candidates: CAD 150,000 - 185,000 • US-based candidates: USD 160,000 - 200,000 Reasons why you would love it here! • Join a team culture that's all about collaboration, support, and having fun while making a real impact every day. • In the U.S., we offer comprehensive medical, dental, and vision coverage with multiple plan options, plus additional add ons like HSA/FSA accounts, disability and life insurance, and more. • In Canada, we provide an employer-funded HSA-ba