Project Coordinator IV

Product Operations Specialist (Technical + LLM) itD is seeking a Project Coordinator IV / Product Operations Specialist (Technical + LLM) to support strategic product operations initiatives across company's Product & Regulatory Operations organization. This role will drive execution, operational quality, and workflow optimization across multiple products and platforms by leveraging technical analysis, AI-assisted workflows, and data-driven decision-making. The ideal candidate will bring deep experience in technical product operations, SQL-based analytics, AI tooling, and cross-functional program coordination, with a proven ability to independently execute and improve operational processes in fast-paced environments. Location: Remote – United States (No location preference). Note: Contractors may be required to transition onsite once offices reopen. Duration: 6 Months Pay Rate: Market Rate, depending on experience. We provide comprehensive medical benefits, a 401k plan, paid holidays, and more. Please note that we are only considering direct W2 candidates at this time, as we are unable to offer sponsorship. Responsibilities • Support execution strategies across multiple products and platforms, including launching new operational initiatives and improving quality outcomes through technical and programmatic solutions. • Write, optimize, and maintain advanced SQL queries to collect, transform, and analyze large datasets for business insights and operational improvements. • Build and maintain dashboards, reports, and visualizations using tools such as Google Sheets and other reporting platforms to support stakeholder decision-making. • Leverage AI Agents and AI-assisted workflows to automate repetitive processes, accelerate analysis, and prototype scalable solutions. • Identify program risks proactively, develop mitigation strategies, and communicate updates clearly across cross-functional stakeholders. • Coordinate technical product operations activities across engineering, product, legal, and operational teams to ensure alignment and successful delivery. • Support labeling initiatives, data annotation processes, and LLM training workflows to improve product quality and operational efficiency. • Drive operational rigor by managing multiple workstreams simultaneously while ensuring timely execution and quality outcomes. Internal Responsibilities • Attend regular internal practice community meetings. • Collaborate with your itD practice team on industry thought leadership. • Complete client case studies and learning material (blogs, media material). • Build out material to contribute to the Digital Transformation practice. • Attend internal itD networking events (in person and virtual). • Work with leadership on career fast-track opportunities. Required Qualifications And Skills • 8+ years of experience in consulting, strategy, operations, technical product operations, or program management roles. • Advanced SQL proficiency, including CTEs, window functions, joins, aggregations, and data transformations. • Experience with data annotation, labeling workflows, and large language model (LLM) training support. • Hands-on experience using AI Agents and AI-assisted workflows to improve operational efficiency. • Expert-level proficiency with Google Workspace, especially Google Sheets, including complex formulas, pivot tables, and workflow automation. • Strong experience managing multiple concurrent projects and cross-functional initiatives. • Demonstrated ability to work independently with minimal supervision in fast-paced environments. • Strong analytical, problem-solving, organizational, and communication skills. Preferred Qualifications And Skills • Experience with VS Code or similar development environments. • Experience with low-code/no-code prototyping or AI-assisted code generation ("Vibe Coding"). • Experience building dashboards and visualizations using Tableau, Looker, Unidash, or similar tools. • Familiarity with data pipelines, ETL processes, and data infrastructure concepts. • Experience collaborating with engineering teams on technical requirements and specifications. • Background in quality assurance, triage operations, or ML/AI validation workflows. • Experience developing and implementing manual and automated test strategies for products and features. • Prior experience supporting large-scale technology organizations or enterprise environments. Education Bachelor's degree in a relevant field or equivalent work experience required. Company Description About itD: We are part of a new generation of consulting and software development company that blends diversity, innovation, and integrity with real business results. Our structure rejects any strong hierarchy, empowering us to deliver excellent results. We are a woman- and minority-led firm. Every day, we challenge ourselves to be considerate, fair and to re-think what great outcomes mean for our customers. This permeates down to how we