Software Engineer- L2

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient, fair, and transparent, but automation never makes the final call. Every hiring decision is made by real Twilions, ensuring a human touch at every step. . See yourself at Twilio Join the Developer Platform Experience team under Platform Engineering as our next Software Engineer (L2). About the job The Developer Platform Experience team works to create a seamless, efficient, and intuitive environment for Twilio engineers to build, test, and launch their applications with the tools, documentation, and support they need at every step. We are responsible for Twilio’s internal developer portals, command line interfaces, APIs, software taxonomy, and local development environments. With these tools we aim to simplify how users interact with our internal developer platform, accelerate developer productivity, and drive adoption of best practices. In the near term, the team is developing a new software taxonomy system and developer portal for Twilio, based on Backstage, and working with other teams in Platform Engineering to accelerate adoption of a new, unified, cloud-native platform. Responsibilities In this role, you’ll: • Develop, test, and deploy backend, frontend, and client-side applications . • Collaborate with teammates and guest contributors via peer reviews, planning exercises, and pair programming. • Write tickets, spikes, and runbooks for the team, as well as internal documentation for users • Support internal users and ensure system uptime by participating in a 24x7 weekly on-call rotation • Continuously improve Twilio’s internal developer platform interfaces, local development tools, and engineer onboarding processes. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: • Ability to work in a remote, async software development environment leveraging GitHub, Jira, Slack, and Zoom • Proficiency in any/all of the following programming languages: Typescript, Python, Go, Terraform, Bash • Experience developing and operating software in an AWS cloud environment • Familiarity with relational database concepts and operations • 2+ years of full-time job experience in a software engineering role with a platform engineering focus Desired: • Strong opinions on developer experience and local development best practices • Familiarity with front-end web application development and frameworks such as React, Angular, or Vue • Familiarity with internal developer platform frameworks such as Backstage, OpsLevel, Cortex, or Battlestar • Hands-on experience with Terraform and Kubernetes and general fluency with infrastructure-as-code concepts • Fluency with AI platforms such as Claude, ChatGPT, and/or Copilot to accelerate software development • Experience with SaaS and open source observability tools, such as OpenTelemetry, Datadog, Grafana, and Prometheus Location This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation Please note this role is open to candidates outside of Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont, and Washington D.C.. The information below is provided for candidates hired in those locations only. The estimated pay range for this role is as follows: • Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $114,600.00 (Developing Minimum for Tier 3) - $143,300.00 (Mid for Tier 3). • This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are genera