HR AI Automation Operations Lead

About Remote Remote is solving modern organizations' biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote. With Innovation as one of the core values, we have built Automation and AI capabilities into the requirements for every role. We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform. If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work! What this job can offer you Step into the exciting role of HR AI and Automation Operations Lead, a position that offers a dynamic blend of operational and technical responsibilities within the EOR Operations vertical. EOR Operations teams help Remote customers and their employees navigate the employment journey with speed, ease, consistency, responsiveness, and care. In support of our mission, you will design and implement intelligent automation systems that connect data across platforms, eliminate manual tasks, and enable scalable, high-performance operations on a global stage. This role sits at the intersection of HR, technology, and process excellence – ideal for someone passionate about streamlining complex workflows and leveraging AI to drive impact on massive volumes of data, tasks and customer needs. In your capacity as HR AI and Automation Operations Lead, you will be part of a peer group supporting our globally distributed HR Operations teams and partner with cross-functional teams in Operations, Product, Design, Engineering and IT. Come and join us as a critical partner to enable Remote's operations as we continue to scale! What you bring • A manager of one who operates with strong ownership and autonomy, able to identify what needs to be done, set direction, and deliver outcomes independently in a fast-moving environment. • Comfortable moving from "scout to scale", taking initiatives from early exploration through to sustainable delivery with solid project management and stakeholder engagement skills. • Progressive experience in automation, business process optimization, systems integration and the ability to translate operational pain points into automated and intelligent solutions in partnership with Product, Engineering, Design or IT teams. • Ideal candidate has experience in HR Operations or Shared Services across a wide range of operational contexts, with a strong understanding of user experience, operational efficiency, and demonstrated experience building automation in regulated or compliance-sensitive environments such as hiring, employment or payroll. • Strong understanding of sensitive data lifecycle risk and data privacy obligations, and how these materially influence system design, integration and automation decisions. • Extensive hands-on experience of using low-code workflow tools (Zapier, Make, Retool, n8n or similar) to orchestrate cross‑system flows and stitch agents into a broader process landscape and role-based access controls. • Comfortable working with light scripting (e.g. Python, TypeScript, JavaScript) to build custom agents, API integrations, webhooks or message queues and glue services. • Excellent communication, influencing, conflict management, and negotiation skills, with the ability to lead complex conversations independently and constructively. • Writes and speaks fluent English. • It's not required to have experience working remotely, but considered a plus. Key Responsibilities • Automation Strategy & Ownership: • Use customer and employee feedback, alongside operational data and insights, to inform improvements to the HR experience, quality, and outcomes. • Align initiatives with departmental strategic objectives and provide expert judgement on risk, compliance, and scalability, ensuring statutory and employment-related regulatory requirements are embedded directly into automation and system design decisions. • Scope and deliver as the Directly Responsible Individual (DRI) multi-phase initiatives across process redesign, tooling, and change management from planning, prototype, launch and optimization. • Workflow Optimization & System Integration: • Map operational processes, identify bottlenecks, and architect end-to-end automated workflows that increase speed, accuracy, and scalability. • Build and maintain data pipelines via native connectors or APIs across HRIS, case management, payroll, and other tools to ensure seamless data flow, event triggers and reporting. • Low-Code Development & AI Implementation: • Leverage low-code/no-code platforms (like Zapier, M