About the Role
Job Description
At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com .
Overview of Job Function:
As a Senior Software Engineer, you will take deep technical ownership of significant product features and subsystems within Verint's QM and PM platform. You will lead the design and implementation of complex full-stack capabilities, mentor peers, contribute to architectural decisions, and partner with a globally distributed engineering team to ship high-quality, enterprise-grade software. This role demands hands-on engineering excellence and the ability to influence technical direction within your squad and beyond. You will work on software that directly impacts how enterprise customers manage workforce performance and customer interactions at scale.
Principal Duties and Essential Responsibilities:
Full-Stack Development
• Design, develop, and maintain production-grade full-stack features spanning Java/C# backend services, REST/GraphQL APIs, and React/Ext JS frontend applications.
• Lead implementation of complex, high-impact features from API design through polished, accessible UI delivery.
• Architect scalable microservices and modular frontend components supporting high concurrency and enterprise-scale data volumes.
• Own design and architecture reviews for your squad; drive API contract definitions, data model decisions, and service boundary design.
• Proactively identify and resolve performance bottlenecks, security vulnerabilities, and technical debt.
• Set code quality standards through exemplary contributions and constructive, thorough peer reviews.
Quality Assurance and Testing
• Write comprehensive unit, integration, and end-to-end automated tests using JUnit, Jest, Playwright, and Cucumber (BDD).
• Champion test-driven development (TDD) and behavior-driven development (BDD) practices within the squad.
• Investigate and resolve complex defects through rigorous root-cause analysis and well-tested fixes.
• Define and uphold the squad's Definition of Done and peer review standards.
Production Support and Observability
• Lead triage and resolution of Tier-2/3 production incidents within agreed SLA windows.
• Drive post-incident reviews and implement corrective and preventive actions.
• Establish and maintain observability practices for your product area: logging, metrics, and distributed tracing.
• Maintain and improve runbooks, incident playbooks, and operational documentation.
Mentorship and Technical Influence
• Mentor mid-level and junior engineers through detailed code reviews, pair programming sessions, and design discussions.
• Contribute to architectural and engineering standards at the squad and chapter level.
• Participate in and occasionally lead internal tech talks, knowledge-sharing sessions, and engineering guild discussions.
• Help define and evolve the team's technical practices in partnership with the Principal Engineer and Tech Leads.
AI/ML Integration and Innovation
• Integrate AI/ML capabilities into product features including LLM-powered analytics, automated quality scoring, speech-to-text, and predictive models.
• Evaluate and pilot emerging technologies; propose adoption where they improve product quality, customer outcomes, or team velocity.
• Lead refactoring and modernization initiatives that reduce complexity and improve long-term platform maintainability.
Collaboration and CI/CD
• Work in cross-functional squads with Product Managers, UX Designers, QA Engineers, DevOps, and Data Engineers.
• Actively participate in all Agile Scrum ceremonies; provide accurate effort estimates and proactively surface risks, blockers, and dependencies.
• Build and maintain CI/CD pipelines (Jenkins, GitHub Actions, Azure DevOps); containerize services with Docker and deploy to Kubernetes clusters (EKS/AKS).
• Collaborate effectively with distributed engineering teams in Atlanta, Israel, and India using async communication practices.
Minimum Requirements:
• Bachelor's degree in computer science, Engineering or related field
• 5 years' experience in design and programming large scale applications through all phases of the software development life cycle including testing, implementation and auditing
• Proven track record of delivery of complex, full-stack features end-to-end.
• Experience mentoring mid to entry level engineers and influencing technical direction within a cross-functional
Verint Systems Inc. is a Melville, New York–based technology company that sells products and services for customer experience (CX) automation. The company offers an open platform, applications, and bots that incorporate artificial intelligence (AI), advanced analytics, large language models, and automated workflows to analyze business intelligence from customer interactions in the contact center, back office, branch, web sites, and mobile apps. This information is used by organizations to achieve a variety of business outcomes, such as increasing productivity and service quality without hiring additional workers, lowering costs, improving the customer experience, and enhancing products, services, and competitive differentiation.
